What It's About:
Being successful in the construction industry requires being successful with people—especially those who are demanding and contentious. The emotional process of building a new home or remodeling an existing one can, and often does, bring out the worst in people, leading to conflict, damaged relationships and costly compromise. By establishing an environment of proactive problem solving, builders can not only mitigate the damaging effects of conflict before they happen, but they can also maintain control and protect their profit in the process.
What You'll Learn:
Establish an environment of accountability with customers, including clear limits and expectations for both buyers and sellers.
Learn how to anticipate and proactively address the five dimensions of conflict before they happen, while maintaining control of profitability.
Obtain practical strategies for mitigating conflict, when it does happen, in order to minimize its effect on people, profit and future referrals.
How to Attend:
Participants must be registered for a full registration package or a 1-day education with expo pass package valid for the day of the session they wish to attend. Seating for Building Knowledge sessions will be on a first-come, first-served basis.
NAHB - 1.00 CE hour(s), NKBA - 0.1 CEU(s)