SPEAKERS: Paul Endress
LOCATION: OCCC - W311-C
REGISTRATION TYPE: All Access Pass
SESSION TYPE: Building Knowledge Session
TRACK: Business Management
LEVEL OF CONTENT: Intermediate
WHO SHOULD ATTEND: Single Family Builders - All Types, Commercial Builders, Sales & Marketing Professionals
What It's About
*ON DEMAND VIDEO NOT AVAILABLE FOR THIS SESSION* The best way to reduce conflict, manage difficult problems and increase cooperation is to listen effectively. In this session, learn the new science of reflective listening to understand what people truly mean by what they are saying. Gain ways to respond that stop conflict, build rapport and strengthen relationships whether that be with your buyers, teams or trade partners. Learn to use physiology, feedback loops, emotional validation, bounce-back questions and other proven strategies to build safety, break down defensiveness, and encourage open and productive communication.
What You’ll Learn
How to Attend
Participants must be registered for an All Access Pass or 1-Day Education + Expo Pass for the day of the session. Seating for Building Knowledge sessions will be on a first-come, first-served basis.