Reflective Listening: The New Way to Solve Problems & Get Cooperation

Speaker Handouts and Other Documents

What It's About

*ON DEMAND VIDEO NOT AVAILABLE FOR THIS SESSION* The best way to reduce conflict, manage difficult problems and increase cooperation is to listen effectively. In this session, learn the new science of reflective listening to understand what people truly mean by what they are saying. Gain ways to respond that stop conflict, build rapport and strengthen relationships whether that be with your buyers, teams or trade partners. Learn to use physiology, feedback loops, emotional validation, bounce-back questions and other proven strategies to build safety, break down defensiveness, and encourage open and productive communication.

What You’ll Learn

• Understand the true meaning, context, motive and reasoning behind any communication.
• Use emotional validation to encourage others to share their views and concerns, and understand their feelings and emotions even if you don't agree with them.
• Learn how to welcome other points of view without becoming defensive even if your past experience has been negative.
• Develop ways to defuse conflict quickly by using the "neutral" listening physiology to let others know they are being heard.

How to Attend

Participants must be registered for an All Access Pass or 1-Day Education + Expo Pass for the day of the session. Seating for Building Knowledge sessions will be on a first-come, first-served basis.