FEB 9-11, 2021

Exhibitor COVID-19 FAQs

As we prepare for an in-person NAHB International Builders’ Show® (IBS), February 9-11, the health, safety and security of our community continues to be our top priority. Our team is working closely with local Orlando authorities, including the Orange County Convention Center and related hotel partners, as they develop new best practices and implement their re-opening plans. We are monitoring the situation daily and will ensure our plans follow the recommendations of public health experts and the standards set-forth by the CDC and federal, state and local governments.

We want to ensure IBS continues to help you make the connections you need to boost your business and build your brand. As such, we will continue to update this COVID-19 FAQ page to keep you up-to-date on the latest plans for the show.

For additional COVID-19 resources, please visit BuildersShow.com/COVID19.

The information below is current as of September 2, 2020.

Expo Hall

Q: Will attendees have to register for a specific day or days they are planning to attend to keep crowds down?
A: No, attendees will not be required register for specific days.

Q: Is a maximum number of attendees being contemplated?
A: No, there are currently no limitations on the exhibit floor. 

Q: Will booths decrease in size to allow for wider aisles or two-way traffic down aisles, or will you set up one-way aisles? Will my booth change if you adjust the size of booths?
A: Existing booths will not be redrawn or adjusted to allow for wider aisles or traffic flow management and booth numbers will therefore not change. Both IBS and the Kitchen and Bath Industry Show® (KBIS) are planning to implement a combination of one-way and two-way aisles. The updated floor plans can be found here: 

IBS West Hall Traffic Pattern
IBS South Hall Traffic Pattern

Q: Do you foresee the allowed time for set up and dismantle to be lengthened or affected in any way?
A: No, currently we do not foresee any changes to the set up and dismantle schedule. We are working closely with Freeman and will notify exhibitors if this changes.

Q: What is the plan for the virtual extension of IBS and when will it be announced?
A: We are in the process of developing a virtual extension that will provide the best possible experience for attendees and exhibitors. The extension will include exhibitor engagement, networking, education and more. Details will be provided by early fall.

Q: Will there be any new requirements or limitations for exhibitors' booth layouts/structures, giveaways, cleaning, etc.?
A: NAHB has developed a series of recommendations (not mandates) on all of this. Exhibitors can view the recommendations here.

Q: Will people still be able to go inside the homes in the Show Village?
A: The exhibitor who owns and manages Show Village will establish protocols that will enable attendees to safely tour any homes they build in the parking lot.


Q:  Will I receive a refund of my exhibit space payments if the 2021 IBS is cancelled? And how will my priority points be handled?
A: Yes, here are your options in the event the Builders’ Show is cancelled – BuildersShow.com/ShowCancellation.

Q: If I withdraw my application to exhibit (whether the show is ultimately held or not) will NAHB refund my 2021 IBS exhibit space payments and/or allow me to rollover those funds to the 2022 IBS? Also, how will my priority points be handled?
A: Here are your options in the event you elect to withdraw your application to exhibit in the 2021 IBS - BuildersShow.com/SpaceCancellation.

Q: What is the 2021 IBS exhibit space cancellation refund date?
A: The space cancellation refund date had previously been extended to September 1st, and as of August 12th was extended a final time to Thursday, October 1st.

Q: How will exhibitors be notified if IBS is cancelled?
A: In the event IBS is cancelled, all exhibitors will be notified by mail and email. A cancellation notice will also be posted on BuildersShow.com and in Exhibitor Tools.

Meeting Rooms

Q: Will meeting rooms have decreased capacities?
A: Meeting room capacities in the Orange County Convention Center are currently limited to 50%. This requirement is subject to change if facility safety guidelines changes. 

Orange County Convention Center/Orlando Dining

Q: Will food and beverages still be available for purchase in the convention center?
A: Yes, there will be pre-packaged meal and drink options available for purchase throughout the convention center.

Q: How will catering/meals in meeting rooms be handled?
A: Centerplate, the official caterer for the OCCC, has created menus that provide for pre-packaged hold and cold options where servers are not required. Centerplate published their “Together We Rise” program which outlines how they plan to provide food service in the OCCC. This document can be found in Exhibitor Tools under the "Important Announcements" section.

Q: Will local restaurants and hotel dining services be open after the show in order to feed booth staff? 
A: Throughout Orange County, restaurants are currently permitted to operate at 50% of maximum building occupancy. Restaurants may offer unlimited outdoor seating and are required to keep a minimum distance of 6 feet between tables (both indoors and outdoors), and parties are limited to 10 people or fewer. Reservations are encouraged.


Q: Will face masks be mandatory at IBS 2021?
A: Yes, face masks will be mandatory. This requirement is subject to change if government and health official safety guidelines are modified. 

Q: How will the mandatory face mask policy be enforced?
A: To encourage adherence to the policy, NAHB will develop a plan that includes:

  • informing attendees, exhibitors, labor and contractors of the requirement
  • having attendees and exhibitors acknowledge their acceptance of the policy during the registration process
  • working with show security to monitor entrances
  • deny access to anyone who is not willing to comply with the policy

Q: Do exhibitors and sponsors need to supply their own face masks?
A: Yes.

Q: How will social distancing standards be communicated?
A: All health and safety standards will be communicated through email, the IBS Mobile App, the Official IBS Show Guide and onsite signage.


Q: How will you allow for social distancing on the shuttles?
A: We will limit capacity on shuttle buses to allow for social distancing.


Q: How many exhibitors are participating in IBS 2021?
A: The updated exhibitor list can be found here


Q: When will you release the complete details of the virtual platform?
A: Virtual platform details and exhibitor participation package options will be available in late September.  

Q: Can exhibitors have both virtual and in-person booths?
A: Yes, exhibitors can have both virtual and in-person booths.

Q: How will visitors know to look for a virtual booth if the event remains hybrid?
A: NAHB will create a robust marketing plan to drive both in-person attendees and new domestic and international audiences to the virtual platform. The virtual platform will remain open for three months after the in-person show and attendees will be able to search for exhibitors by product type, demos, videos and more.

Q: Will the booth prices remain the same for virtual and in-person exhibitors?
A: No, virtual booth pricing options will be different from in-person booth pricing. Virtual options will be available in late September.

Q: Do you have any "best practices" for preparing a booth for a virtual trade show exhibit? 
A: We will provide tutorials and onboarding assistance to help you set up your exhibit booth in the virtual platform, along with tips and best practices to prepare for the virtual event. Materials will be distributed to all exhibitors as soon as they are available.

Q: Will it be possible to have one-on-one meetings with attendees in the virtual platform without additional fees? Or will it only be possible to have attendee interaction during exhibit hours?
A: Virtual packages will offer various levels of attendee to exhibitor engagement, including chat and demos. Exhibitors will be able to connect with attendees at any level of participation in the virtual platform; however, the level of interaction will increase depending on the participation package selected. There will be multiple opportunities to connect with attendees in the platform, but the majority of those connections will be made during exhibit hours.

Additional questions? Please email [email protected].

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  • 1201 15th St NW
    Washington, DC 20005

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