FEBRUARY
9-12, 2021

Attendee FAQ

Due to health and safety concerns and ongoing travel restrictions stemming from the COVID-19 pandemic, the National Association of Home Builders (NAHB) will be transitioning the 2021 International Builders’ Show® to a robust all-virtual event the week of February 8. See the press release

If you are an IBS 2021 attendee, read this FAQ for answers to your registration questions. This page will continue to be updated. You can also reach out to us at [email protected].

Information updated October 22, 2020

What happens to my registration?

Current IBS registrants will automatically have their registration transferred to the virtual event with the same access they had for the in-person event. NAHB will process a refund for the difference between the applicable in-person registration fee and the virtual registration fee. Refunds will be issued within 60 days to the card that was originally used to pay for your registration.

Spouse registrants will be converted to an Expo Pass.

What if I want to change my registration access for the virtual event?

Beginning November 2, 2020, you will be able to access your registration record to make updates.

If you would like to upgrade your virtual registration access to an Education + Expo Pass you can do so by logging back into your registration record, choosing the upgraded registration option and provide the additional payment online.

If you would like to remove the education access from an Education + Expo Pass registration then you will need to submit a written request to [email protected] by November 7, 2020. A refund of the difference between the Education + Expo Pass and the virtual Expo Pass will be issued to the card that was originally used to pay for your registration within 60 days of receipt of your request.

How do I cancel my registration?

We hope you'll join us to take advantage of an amazing virtual experience with new products, demos and the latest industry trends, but if you would still like to cancel your registration you will need to submit a written request to [email protected] by November 7, 2020. A refund will be issued to the card that was originally used to pay for your registration within 60 days of receipt of your request. After November 7, 2020 refund requests will not be honored.

What happens to my hotel reservations?

All hotel reservations made through NAHB will be automatically cancelled without penalty to the registrant.

If you have made hotel arrangements through a third party, you will need to contact them directly. NAHB is not responsible for travel related cancellation expenses.

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  • 1201 15th St NW
    Washington, DC 20005

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