Cancellation Policies

IBS REGISTRATION FEES:

Expo Pass (including spouses) is non-refundable and all sales are final.

Education + Expo Pass, First Time Attendee, 1-Day Education + Expo Pass (including spouses): Once a registration has been processed, a $35 fee will be charged per cancellation. If a registration & special event ticket bundle is purchased only the registration fee portion of the bundle is refundable as outlined above. The special event ticket portion of the bundle is non-refundable. Requests for refunds must be received in writing by January 8, 2021 via email at [email protected], by fax at 301-694-5124 or by mail to: NAHB International Builders’ Show, Registration and Housing Office, c/o Experient, 5202 Presidents Court, Suite G100, Frederick, MD 21703.

Weather: A request for a weather-related refund of registration fees will be considered by NAHB at its sole discretion, on a case-by-case basis, provided the request is received by NAHB within five (5) business days after the close of the Event. If approved, in lieu of a refund of the amount of the registration fee, NAHB will register the individual for the next Event at no charge and will provide the identical registration type that was originally purchased. 

COVID-19: If the 2021 International Builders’ Show cannot be held in person due to COVID-19, all registrations will automatically be transferred to the IBS Virtual event and the difference between the in-person event registration fee and the virtual event registration fee along with any special event ticket purchases will automatically be refunded to the credit card used to make the original purchase.  Spouse registrants will be converted to an expo-only pass. Attendees will also have the option to receive a full refund if desired by submitting a request via email to [email protected] within 30 days of the announcement of event cancellation.  NAHB will process refunds within 60 days of receipt of the email request.

SPECIAL EVENTS:

Tickets to special events including those purchased in a bundled registration package are non-refundable. All sales are final.

PRE-SHOW LEARNING:

MASTER WORKSHOPS

Attendees: An IBS Registration is required to attend a Master Workshop and purchase a ticket. Master Workshops require an additional fee and are non-refundable. All sales are final.

Cancellation by NAHB: NAHB reserves the right to cancel a Master Workshop due to insufficient enrollment. Registrants will be notified at least 28 days prior to the program. NAHB is not responsible for reimbursement of any travel related expenses.

NAHB EDUCATION COURSES

Cancellation by Attendee: Once a registration has been processed, a $50 fee will be charged per cancellation. Cancellations for Train the Trainer will be assessed a $100 fee per cancellation. Refunds must be requested by January 8, 2021, via email at [email protected], by fax at 301-694-5124 or by mail to: NAHB International Builders’ Show, Registration and Housing Office, c/o Experient, 5202 Presidents Court, Suite G100, Frederick, MD 21703. No refunds will be made after January 8, 2021.

Cancellation by NAHB: NAHB reserves the right to cancel a course due to insufficient enrollment. Registrants will be notified at least 28 days prior to the program. NAHB is not responsible for reimbursement of any travel related expenses. 

Forfeiture/No-Show Policy: Please note that pre-registrations will only be held for 30 minutes after the start time of each class. After 30 minutes, pre-registrants will be considered “no-shows” and seats assigned to them will be made available for on-site registration. 

Train the Trainer: Participants must check-in no later than 8:45 am. At 9:00 am, pre-registrations will be considered no-shows and seats assigned will be made available for on-site registrations. Late arrivals will not be permitted to enter the classroom.

HOTEL CANCELLATION AND MODIFICATION:

On or before January 8, 2021: Final deadline to make changes and room cancellations online.

January 9-18, 2021: Please send change or cancellation requests by email to [email protected] or by fax to 301-694-5124.

January 19-20, 2021: No cancellations or modifications may be made during this time. All hotel reservations are being processed and transferred to the hotels. The hotel will charge a first night’s room and tax deposit to the credit card provided upon receiving the reservation. 

Commencing January 21, 2021: Attendees must contact the hotel directly to cancel or modify room reservations. Failure to cancel in accordance with the cancellation policy printed on your confirmation will result in the forfeiture of the entire deposit. Under no circumstances will NAHB be responsible for refunding or returning a processing fee or room deposit for a canceled room reservation nor will NAHB be responsible for any damages from a failure to cancel a reservation. 

January 25, 2021: Hotel confirmation numbers will be sent to all those who have hotel reservations.

*NOTE: Failure to check in on the scheduled arrival day or cancellation of the hotel reservation could result in a first night’s room and tax penalty. Please refer to the hotel confirmation for the specific cancellation policy at your hotel.