Cancellation Policies

IBS REGISTRATION FEES:

Expo Pass Registration (including spouses) is non-refundable and all sales are final.

Full Registration, First Time Attendee, 1-Day Education with Expo Registration (including spouses): Once a registration has been processed, a $35 fee will be charged per cancellation. If a registration & special event ticket bundle is purchased only the registration fee portion of the bundle is refundable as outlined above. The special event ticket portion of the bundle is non-refundable. Requests for refunds must be received in writing by December 13, 2019 via email at NAHB@experient-inc.com, by fax at 301-694-5124 or by mail to: NAHB International Builders’ Show, Registration and Housing Office, c/o Experient, 5202 Presidents Court, Suite G100, Frederick, MD 21703.

Weather: A request for a weather-related refund of registration fees will be considered by NAHB at its sole discretion, on a case-by-case basis, provided the request is received by NAHB within five (5) business days after the close of the Event. If approved, in lieu of a refund of the amount of the registration fee, NAHB will register the individual for the next Event at no charge and will provide the identical registration type that was originally purchased. 

SPECIAL EVENTS:

Tickets to special events including those purchased in a bundled registration package are non-refundable. All sales are final.

MONORAIL PASSES:

Las Vegas Monorail passes purchased with IBS registration are non-refundable and all sales are final. Tickets may only be used by the assigned registrant and may not be sold or transferred. NAHB and the Las Vegas Monorail Company reserve the right to cancel or void tickets or corresponding access codes for tickets that are misused. 

PRE-SHOW LEARNING:

MASTER WORKSHOPS

Attendees: An IBS Registration is required to attend a Master Workshop and purchase a ticket. Master Workshops require an additional fee and are non-refundable. All sales are final.

Cancellation by NAHB: NAHB reserves the right to cancel a Master Workshop due to insufficient enrollment. Registrants will be notified at least 28 days prior to the program. NAHB is not responsible for reimbursement of any travel related expenses.

NAHB EDUCATION COURSES

Cancellation by Attendee: Once a registration has been processed, a $50 fee will be charged per cancellation. Cancellations for Train the Trainer and Spokesperson Training will be assessed a $100 fee per cancellation. Refunds must be requested by December 13, 2019, via email at NAHB@experient-inc.com, by fax at 301-694-5124 or by mail to: NAHB International Builders’ Show, Registration and Housing Office, c/o Experient, 5202 Presidents Court, Suite G100, Frederick, MD 21703. No refunds will be made after December 13, 2019.

Cancellation by NAHB: NAHB reserves the right to cancel a course due to insufficient enrollment. Registrants will be notified at least 28 days prior to the program. NAHB is not responsible for reimbursement of any travel related expenses. 

Forfeiture/No-Show Policy: Please note that pre-registrations will only be held for 30 minutes after the start time of each class. After 30 minutes, pre-registrants will be considered “no-shows” and seats assigned to them will be made available for on-site registration. 

Train the Trainer: Participants must check-in no later than 8:45 am. At 9:00 am, pre-registrations will be considered no-shows and seats assigned will be made available for on-site registrations. Late arrivals will not be permitted to enter the classroom.

HOTEL CANCELLATION AND MODIFICATION:

On or before December 13, 2019: 
Final deadline to make changes and room cancellations online.

December 14 – December 27, 2019: 
Please send change or cancellation requests by email to NAHB@experient-inc.com or by fax to 301-694-5124.

December 28, 2019 – January 1, 2020: 
No cancellations or modifications may be made during this time. All hotel reservations are being processed and transferred to the hotels. The hotel will charge a first night’s room and tax deposit to the credit card provided upon receiving the reservation. 

Commencing January 2, 2020: Attendees must contact the hotel directly to cancel or modify room reservations. Failure to cancel in accordance with the cancellation policy printed on your confirmation will result in the forfeiture of the entire deposit. Under no circumstances will NAHB be responsible for refunding or returning a processing fee or room deposit for a canceled room reservation nor will NAHB be responsible for any damages from a failure to cancel a reservation. 

January 3, 2020: Hotel confirmation numbers will be sent to all those who have hotel reservations.

*NOTE: Failure to check in on the scheduled arrival day or cancellation of the hotel reservation could result in a first night’s room and tax penalty. Please refer to the hotel confirmation for the specific cancellation policy at your hotel.