IBS REGISTRATION FEES:
Expo Pass Registration (including spouses): Fees are non-refundable. All sales are final.
Full Registration, First Time Attendee, 1-Day Education with Expo Registration (including spouses): Once a registration has been processed, a $35 fee will be charged per cancellation. If a registration & special event ticket bundle is purchased only the registration fee portion of the bundle is refundable as outlined above. The special event ticket portion of the bundle is non-refundable. Requests for refunds must be received by January 18, 2019, via email at NAHB@experient-inc.com, by fax at 301-694-5124 or by mail to: NAHB International Builders’ Show Registration and Housing Office, c/o Experient, 5202 President's Court, Ste. G100 Frederick, MD 21703.
Weather: A request for a weather-related refund of registration fees will be considered by NAHB in its sole discretion, on a case-by-case basis, provided the request is received by NAHB within five (5) business days after the close of the Event. If approved, in lieu of a refund of the amount of the registration fee, NAHB will register the individual for the next event at no charge, and will provide the identical registration type that was originally purchased.
Tickets to special events including those purchased in a bundled registration package are non-refundable. All sales are final.
Las Vegas Monorail passes purchased with IBS registration are non-refundable and all sales are final. Tickets may only be used by the assigned attendee and may not be sold or transferred. NAHB and the Las Vegas Monorail Company reserve the right to cancel or void tickets or corresponding access codes for tickets that are misused.
By Attendee: Once your registration has been processed, a $50 fee will be charged per cancellation. Cancellations for Train the Trainer and Spokesperson Training will be assessed a $100 fee per cancellation. Requests for refunds must be received by January 18, 2019, via email at NAHB@experient-inc.com, by fax at 301-694-5124 or by mail to: NAHB International Builders’ Show Registration and Housing Office, c/o Experient, 5202 President's Court, Ste. G100 Frederick, MD 21703.
By NAHB: NAHB reserves the right to cancel a course due to insufficient enrollment. You will be notified at least 28 days prior to the program. NAHB is not responsible for reimbursement of any travel related expenses.
Forfeiture/No-Show Policy: Please note that pre-registrations will only be held for 30 minutes after the start time of each class. After 30 minutes, pre-registrants will be considered no-shows and seats assigned to them will be made available for onsite registration.
Train the Trainer: Participants must check-in no later than 8:45 am. At 9:00 am, pre-registrations will be considered no-shows and seats assigned will be made available for on-site registrations. Late arrivals will not be permitted to enter the classroom.
January 18, 2019: Final deadline to make changes and room cancellations online. Failure to check in on your scheduled arrival day or cancel your hotel reservation could result in a first night’s room and tax penalty. Please refer to your hotel confirmation for the specific cancellation policy at your hotel.
January 19 – January 28, 2019: Please send change or cancellation requests by email to NAHB@experient-inc.com, by fax to 301-694-5124 or by mail to: NAHB International Builders' Show, Registration and Housing Office, c/o Experient, 5202 President’s Court, Ste. G100, Frederick MD 21703.
January 29, 2019 – January 31, 2019: No cancellations or modifications may be made during this time. All hotel reservations are being processed and transferred to the hotels. The hotel will charge a first night's room and tax deposit to your card upon receiving your reservation.
Commencing February 1, 2019: You must contact the hotel directly to cancel or modify room reservations. Failure to cancel in accordance with the cancellation policy printed on your confirmation will result in the forfeiture of your entire deposit. Under no circumstances will NAHB be responsible for refunding or returning a processing fee or room deposit for a canceled room reservation nor will NAHB be responsible for any damages from a failure to cancel a reservation.
February 4, 2019: Hotel confirmation numbers will be sent to all those who have hotel reservations.