The official IBS Housing Service is now closed. However, NAHB has approved another travel agent company called ARES to assist our IBS attendees with new hotel reservations.
For changes to an existing reservation, or to cancel your reservation; please contact your confirmed hotel directly. Please see your email confirmation for the hotel cancellation policy applicable to your reservation.
If you are looking to book a new reservation, NAHB has approved another travel agent company called ARES to assist our IBS attendees with new hotel reservations. To make reservations through ARES, you may call the Reservation Center at 1-877-300-6147 or Book Your Room Online.
Monday - Friday: 6:00 AM to 11:00 PM
Saturday: 6:00 AM to 10:00 PM
Sunday: 7:00 AM to 9:00 PM
Major Holidays 9:00 AM to 5:00 PM
Reservations Call Center hours are PST.
PLEASE NOTE! Since the IBS Housing Service is closed, all new reservation rates will be at the discretion of the hotel. The ARES Housing System is a 3rd party travel agent, therefore, any questions on hotel policies stated or payments made on the ARES website should be directed to the ARES Reservation Center or to the hotel directly.
A credit card (valid through January 2020) is required in order to secure the reservation. A deposit equal to the first night’s room and current tax of 13.38% (subject to change) will be charged by the hotel to the card provided when the reservation is sent to the hotel in late December. By providing credit card information the attendee acknowledges that charge. If credit card information is not provided, a room will not be assigned. Checks are not accepted for hotel deposits.
*NOTE: Hotel rates include a booking fee and shuttle transportation fee to and from the convention center.
Hotel Cancellation & Modification Policy
On or before December 13, 2019:
Final deadline to make changes and room cancellations online.
December 14 – December 27, 2019:
Please send change or cancellation requests by email to NAHB@experient-inc.com or by fax to 301-694-5124.
December 28, 2019 – January 1, 2020:
No cancellations or modifications may be made during this time. All hotel reservations are being processed and transferred to the hotels. The hotel will charge a first night’s room and tax deposit to the credit card provided upon receiving the reservation.
Commencing January 2, 2020: Attendees must contact the hotel directly to cancel or modify room reservations. Failure to cancel in accordance with the cancellation policy printed on your confirmation will result in the forfeiture of the entire deposit. Under no circumstances will NAHB be responsible for refunding or returning a processing fee or room deposit for a canceled room reservation nor will NAHB be responsible for any damages from a failure to cancel a reservation.
January 3, 2020: Hotel confirmation numbers will be sent to all those who have hotel reservations.
*NOTE: Failure to check in on the scheduled arrival day or cancellation of the hotel reservation could result in a first night’s room and tax penalty. Please refer to the hotel confirmation for the specific cancellation policy at your hotel.