Bambi vs. Godzilla: How to Deal with Difficult People
Wednesday, February 26 | 4:00 - 5:00 PM
LVCC - West 304
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What It's About
Unfortunately, every business has its share of difficult people to deal with. They can be customers, co-workers, bosses, neighbors and even spouses. This session reveals the six basic personality types of difficult people who are out to drain you and your organization of vital energy. Learn what they do, why they do it and what you can do about it! Explore ways to stay empowered and positive in the face of negative, reactive and draining people. Develop the critical skill of dealing with difficult people in a way that leads to success.
What You’ll Learn
- Uncover six basic difficult personalities, what they do, why they do it and what you can do about it.
- Learn how to not react to reactive people.
- Develop strategies for empowering your communication style and moving negative behavior toward positive results.
- Explore ways to create an energized organizational culture.
How to Attend
Participants must be registered for an Expo + Education pass. Seating for sessions will be on a first-come, first-served basis.
Speakers
Arabic
Chinese
French
German
Italian
Japanese
Korean
Portuguese
Russian
Spanish