Error-Free Excellence: Strategies to Avoid & Correct Callbacks [ENCORE]
Tuesday, February 25 | 2:15 - 3:15 PM
LVCC - West 204
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What It's About
A deep dive into avoiding and correcting errors and callbacks, this session is ideal for professionals who want to enhance operational efficiency and customer satisfaction with a commitment to excellence in service delivery. Start with an overview of the significance of error prevention and the impact of callbacks on business reputation and customer satisfaction. Engage in interactive discussions on quality control, standardization and training to avoid common mistakes. Explore methodologies for quickly identifying and rectifying errors, with case studies illustrating successful applications. Practice communication skills and strategies for managing customer expectations and satisfaction during the callback process. THIS IS A REPEAT OF THE SESSION BEING OFFERED ON TUESDAY, FEBRUARY 25, FROM 8:30-9:30 AM IN ROOM W207.
What You’ll Learn
- Learn best practices for error prevention to reduce the likelihood of callbacks.
- Master techniques for early error detection and swift correction to minimize impact on project timelines and quality.
- Develop skills to effectively communicate with clients during callbacks, ensuring transparency and maintaining trust.
- Understand how to leverage callbacks as opportunities to improve processes and customer service strategies.
How to Attend
Participants must be registered for an Expo + Education pass. Seating for sessions will be on a first-come, first-served basis.
Speakers
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Arabic
Chinese
French
German
Italian
Japanese
Korean
Portuguese
Russian
Spanish