The #1 Secret to an Extraordinary Customer Experience
Wednesday, February 28 | 8:30 - 9:30 AM
LVCC - West 204
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What It's About
The difference between an average and extraordinary experience comes down to clients viewing you as a trusted partner based on shared core values. Simply put, clients respond to those they feel genuinely understand them and have their interests at heart. During this session, you’ll discover a process for building authentic rapport with clients and asking appropriate questions to determine what is most important to them without assumptions and speculation. Learn exactly how to create a WOW experience before, during and after the project, win more clients and earn referrals to help scale your business.
What You’ll Learn
- Understand how to implement a process for better engagement to create an extraordinary experience.
- Learn how to use effective communication and lead by example to leave clients raving about their experience with your company.
- Discover the power of shared values and how this is the foundation to build trust for an extraordinary experience with your clients.
- Uncover ways to be a trusted advisor to your clients and include them in the process for a more valuable experience.
Speakers
Sustainable Success Coaching & Consulting - CRS Group Holdings, LLC
Details
Registration Type
Expo+Education Pass
Track
Custom Building & Remodeling
Format
Building Knowledge Session
Level of Content
Intermediate
Who Should Attend
Remodelers, Single Family Builders - Custom
Continuing Education
NAHB - 1.00 CE hour(s)
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