Feb 27 - 29, 2024 | Las Vegas, NV
Feb 27 - 29, 2024

The #1 Secret to an Extraordinary Customer Experience

Wednesday, February 28 | 8:30 - 9:30 AM
LVCC - West 204

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    What It's About

    The difference between an average and extraordinary experience comes down to clients viewing you as a trusted partner based on shared core values. Simply put, clients respond to those they feel genuinely understand them and have their interests at heart. During this session, you’ll discover a process for building authentic rapport with clients and asking appropriate questions to determine what is most important to them without assumptions and speculation. Learn exactly how to create a WOW experience before, during and after the project, win more clients and earn referrals to help scale your business.

    What You’ll Learn

    • Understand how to implement a process for better engagement to create an extraordinary experience.
    • Learn how to use effective communication and lead by example to leave clients raving about their experience with your company.
    • Discover the power of shared values and how this is the foundation to build trust for an extraordinary experience with your clients.
    • Uncover ways to be a trusted advisor to your clients and include them in the process for a more valuable experience.


    Picture of Christopher Salem
    Sustainable Success Coaching & Consulting - CRS Group Holdings, LLC


    Registration Type
    Expo+Education Pass
    Custom Building & Remodeling
    Building Knowledge Session
    Level of Content
    Who Should Attend
    Remodelers, Single Family Builders - Custom

    Continuing Education
    NAHB - 1.00 CE hour(s)
    © 2023 National Association of Home Builders of the United States. All rights reserved.
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