Feb 25 - 27, 2025 | Las Vegas, NV
Feb 25 - 27, 2025

How to Manage & Exceed Client Expectations From Pre-Construction Through Completion [ENCORE]

Wednesday, February 28 | 12:15 - 1:15 PM
LVCC - West 229

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    What It's About

    There is often a gap between the experience a builder believes they are providing and the client’s expectations. The further apart these two variables lie, the more chance you will end up with a disgruntled ex-client that feels disappointed, or worse, ripped off. To set both sides up for success and create raving fans that sing your praises, you need to carefully plan for a great experience. That begins with the expectations you set upfront and extends through construction. Learn best practices for keeping clients happy by focusing on regular communication, mutually agreed upon expectations and developing relationships with transparency, honesty and genuine interest. Leave with the knowledge of how to establish an exceptional client experience every time. THIS IS A REPEAT OF THE SESSION BEING OFFERED ON WEDNESDAY, FEBRUARY 28, FROM 10:15-11:15 AM IN ROOM W224.

    What You’ll Learn

    • Learn how to stop overpromising to your clients without damaging the relationship.
    • Gain methods for establishing clear expectations as part of a signed proposal in the pre-construction process.
    • Discover ways to foster regular and open communication with your clients and develop stronger client relationships.
    • Identify the procedures and steps to add to your construction process to ensure customer satisfaction and your success.

    How to Attend

    Participants must be registered for an Expo + Education pass. Seating for sessions will be on a first-come, first-served basis.


    Picture of James Schneider
    Schneider Construction LLC
    Picture of Russ Stephens
    Association of Professional Builders


    Registration Type
    Expo+Education Pass
    Project Management
    Building Knowledge Session
    Level of Content
    Who Should Attend
    Remodelers, Single Family Builders - Custom

    Continuing Education
    NAHB - 1.00 CE hour(s)
    NKBA - 0.100 CEU(s)