Feb 25 - 27, 2025 | Las Vegas, NV
Feb 25 - 27, 2025

Harmonizing Homebuilding: Navigating Client Conflict with Preparation, Skill & Empathy [ENCORE]

Tuesday, February 27 | 4:00 - 5:00 PM
LVCC - West 315

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    What It's About

    Building and maintaining strong customer relationships in homebuilding demands a strategic approach rooted in understanding, training, and execution. Join us as we delve into the intricacies of managing client expectations, crafting contingency plans, and addressing issues with grace. Through real-life customer conflict stories, you'll gain insights into the processes and protocols that lead to happy clients. Explore how understanding the client's perspective is the linchpin to success before, during, and after construction. This session combines humor, practical insights, and real-world scenarios to equip you with the tools for resolving conflicts and fostering long-lasting client satisfaction. THIS IS A REPEAT OF THE SESSION BEING OFFERED ON TUESDAY, FEBRUARY 27, FROM 12:15-1:15 PM IN ROOM W229.

    What You’ll Learn

    • Learn how to set clear expectations of activities, tasks and communications.
    • Discover how to set boundaries and rules of engagement with your team and clients.
    • Find ways to proactively mitigate potential problems and conflicts to address disappointed clients before the situation escalates.
    • Understand how to de-escalate confrontational situations by properly following scripts, leveraging industry standards and adhering to facts instead of playing into emotions.

    How to Attend

    Participants must be registered for an Expo + Education pass. Seating for sessions will be on a first-come, first-served basis.


    Picture of Todd Gamboa
    OLO Builders


    Registration Type
    Expo+Education Pass
    Project Management
    Building Knowledge Session
    Level of Content
    Who Should Attend
    Sales & Marketing Professionals, Single Family Builders - All Types

    Continuing Education
    NAHB - 1.00 CE hour(s)
    NKBA - 0.100 CEU(s)
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