Leveraging Customer Experience as a Brand Differentiator
Wednesday, February 1 | 12:30 - 1:00 PM
LVCC - Sales Central - West 311
What It’s About
Customer experience (CX) has been declining at key stages of the homebuyer journey at a time when customer expectations have been increasing. Online reputation, referral sales and repeat sales hinge heavily on customer experience performance. You'll gain insight into the current state of CX in homebuilding and areas of focus to differentiate and engage more buyers.