FEB 8-10, 2022

Attendee FAQ

Due to health and safety concerns and ongoing travel restrictions stemming from the COVID-19 pandemic, the National Association of Home Builders (NAHB) will be transitioning the 2021 International Builders’ Show® to a robust all-virtual event. See the press release

Information updated November 10, 2020

General IBSx Information

What is IBSx?

IBSx is the NAHB International Builders’ Show® (IBS) virtual experience, and will connect the home building industry together, online. This expansion of IBS, the most comprehensive, business-building event in residential construction, will include new product pavilions, networking opportunities and exclusive interactive education to help you find solutions, tap into the latest industry trends and propel your business into the future.

When is IBSx and how can I learn more?

IBSx will take place February 9-12, 2021. Don't miss the latest news, sign up for updates today!

IBS 2021 Registrants

If you registered for IBS 2021 before the event was transitioned into a virtual event, read this section for questions about your registration. You can also contact us at [email protected].

What happens to my registration?

Current IBS registrants will automatically have their registration transferred to the virtual event with the same access they had for the in-person event. NAHB will process a refund for the difference between the applicable in-person registration fee and the virtual registration fee. Refunds will be issued within 60 days to the card that was originally used to pay for your registration.

Spouse registrants will be converted to an Expo Pass.

What if I want to change my registration access for the virtual event?

Beginning November 2, 2020, you will be able to access your registration record to make updates.

If you would like to upgrade your virtual registration access to an Education + Expo Pass you can do so by logging back into your registration record, choosing the upgraded registration option and provide the additional payment online.

If you would like to remove the education access from an Education + Expo Pass registration then you will need to submit a written request to [email protected] by November 7, 2020. A refund of the difference between the Education + Expo Pass and the virtual Expo Pass will be issued to the card that was originally used to pay for your registration within 60 days of receipt of your request.

How do I cancel my registration?

We hope you'll join us to take advantage of an amazing virtual experience with new products, demos and the latest industry trends, but if you would still like to cancel your registration you will need to submit a written request to [email protected] by November 7, 2020. A refund will be issued to the card that was originally used to pay for your registration within 60 days of receipt of your request. After November 7, 2020 refund requests will not be honored.

What happens to my hotel reservations?

All hotel reservations made through NAHB will be automatically cancelled without penalty to the registrant.

If you have made hotel arrangements through a third party, you will need to contact them directly. NAHB is not responsible for travel related cancellation expenses.

NAHB logo

IBS logo
  • 1201 15th St NW
    Washington, DC 20005

Select Your Language