International Builders' Show
February 9-11, 2021
Orlando, FL
FEB 9-11, 2021

The Expectations Game: How to Create a Winning Customer Experience From the Start

Tuesday, January 21 | 9:15 - 10:15 AM

Location: LVCC - North 252

Registration Type: IBS Full Registration or 1-Day Education Registration

Format: Building Knowledge SessionMore Info

Level of Content: AdvancedMore Info

Who Should Attend: Subcontractors and Specialty Trade Contractors, Remodelers, Single Family - All

Track: Project Management

What It's About:

When drama strikes during a construction project, it’s not usually the final product that a homeowner is unhappy with—it’s the process. In today’s service-oriented marketplace, you’re no longer just building or remodeling a home, you’re building a relationship. By setting reasonable expectations from the very start and establishing effective processes for project documentation, communication and everything in between, you can create the experience your customers want and expect. In this advanced session, learn strategies you can implement immediately to fully engage your customers, reduce conflict, manage expectations, eliminate errors and ensure your buyers become your biggest advocates after the job is done!

What You'll Learn:

  • Understand how to set up proper expectations with your customers starting with your very first meeting.
  • Learn how to bridge the gap between best practices and the real world, and learn how technology and other business tools can help maximize customer satisfaction.
  • Develop practices to ensure you and your customer are on the same page during the entire construction process.
  • Develop processes and systems that allow your field staff, office team and the customer to maximize communication, be fully engaged and eliminate the unknowns.

How to Attend:

Participants must be registered for a full registration package or a 1-day education with expo pass package valid for the day of the session they wish to attend. Seating for Building Knowledge sessions will be on a first-come, first-served basis.

Continuing Education:

NAHB - 1.00 CE hour(s), NKBA - 0.1 CEU(s)

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    Washington, DC 20005

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