SESSION TYPE: Building Knowledge session: Semi-Live
VIRTUAL FORMAT: On-Demand
LEVEL OF CONTENT: Intermediate
WHO SHOULD ATTEND: Single Family Builders - All Types, Remodelers
TRACK: Project Management
For many builders, the most challenging part of the project has nothing to do with construction: It is dealing with emotional homeowners and drama that arises during the project. In this session, the ”Zen Builder” will share his 30 years of wisdom gained from working with a wide range of homeowners. Understand why there is a general mistrust of the residential construction industry, and learn the four steps to effectively build trust. You’ll discover how to identify difficult clients and effective methods for working with emotional homeowners. We’ll discuss the best communication practices using today’s technology, especially in a COVID-19 world.
Open to all registered IBSx attendees. Click on "Get Video" and use your confirmation ID and Last Name to view the replay.
NAHB - 0.75 CE hour(s), NKBA - 0.075 CEU(s)