FEB 9-11, 2021

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Education + Expo Pass

Think Like a Homeowner: Build Trust, Reduce Conflict & Provide the Experience Customers Expect

REGISTRATION TYPE: IBS Full Registration or 1-Day Education Registration

SESSION TYPE: Building Knowledge Session More Info

LEVEL OF CONTENT: Intermediate More Info

WHO SHOULD ATTEND: Single Family Builders - All Types, Remodelers

TRACK: Project Management

Register Today

Education + Expo Pass

For many builders, the most challenging part of the project has nothing to do with construction: It is dealing with emotional homeowners and drama that arises during the project. In this session, the ”Zen Builder” will share his 30 years of wisdom gained from working with a wide range of homeowners. Understand why there is a general mistrust of the residential construction industry, and learn the four steps to effectively build trust. You’ll discover how to identify difficult clients and effective methods for working with emotional homeowners. We’ll discuss the best communication practices using today’s technology, especially in a COVID-19 world.

  • Understand why theres mistrust of the industry, and learn methods to build a strong level of trust with your homeowners by following four principles.
  • Know the one question to ask to help determine if a client is going to be difficult, and learn effective methods for working with the emotional homeowner.
  • Learn the latest and best practices for communicating with your clients using technology.
  • Explore ways of reducing the marital strife that is often associated with projects, and discover effective approaches for working with couples to improve communication.

Participants must be registered for an Education + Expo Pass package or a 1-Day Education + Expo Pass package valid for the day of the session they wish to attend. Seating for Building Knowledge sessions will be on a first-come, first-served basis. Already registered? If you have already purchased your expo pass you can still purchase IBS Education by logging in to your registration using either your Confirmation ID and Last Name OR an Email Address and Password, then select “Upgrade Registration” on the menu page.

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  • 1201 15th St NW
    Washington, DC 20005

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