FEB 8-10, 2022

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Think Like a Homeowner: Build Trust, Reduce Conflict & Provide the Experience Customers Expect

Thursday, February 11 | 6:00 - 6:45 PM EST

SESSION TYPE: Building Knowledge session: Semi-Live More Info

VIRTUAL FORMAT: On-Demand More Info

LEVEL OF CONTENT: Intermediate More Info

WHO SHOULD ATTEND: Single Family Builders - All Types, Remodelers

TRACK: Project Management

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For many builders, the most challenging part of the project has nothing to do with construction: It is dealing with emotional homeowners and drama that arises during the project. In this session, the ”Zen Builder” will share his 30 years of wisdom gained from working with a wide range of homeowners. Understand why there is a general mistrust of the residential construction industry, and learn the four steps to effectively build trust. You’ll discover how to identify difficult clients and effective methods for working with emotional homeowners. We’ll discuss the best communication practices using today’s technology, especially in a COVID-19 world.

  • Understand why theres mistrust of the industry, and learn methods to build a strong level of trust with your homeowners by following four principles.
  • Know the one question to ask to help determine if a client is going to be difficult, and learn effective methods for working with the emotional homeowner.
  • Learn the latest and best practices for communicating with your clients using technology.
  • Explore ways of reducing the marital strife that is often associated with projects, and discover effective approaches for working with couples to improve communication.

Open to all registered IBSx attendees. Click on "Get Video" and use your confirmation ID and Last Name to view the replay.

Continuing Education

NAHB - 0.75 CE hour(s), NKBA - 0.075 CEU(s)

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  • 1201 15th St NW
    Washington, DC 20005

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