JAN 31-FEB 2, 2023

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From Sales to Completion: Winning the Customer Expectations Game

Tuesday, February 8 | 11:15 AM - 12:15 PM EST

SPEAKERS:  Timothy Faller



SESSION TYPE: Building Knowledge Session More Info

TRACK: Project Management

FORMAT: On-Demand More Info

LEVEL OF CONTENT: Intermediate More Info

WHO SHOULD ATTEND: Remodelers, Single Family Builders - All Types

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Speaker Handouts and Other Documents

What It's About

Successfully guiding a client through all the ups and downs of construction project comes down to setting, managing and meeting expectations. As the saying goes though, easier said than done. There are three main challenge for builders and remodelers. The first is that these expectations must be set from the beginning of the sales process right through to the end of the job. The second is that there are multiple people involved in the process as the client gets passed from sales to production. And third, the client is exposed to media outside of our control that paints both excessively positive thinking or in many cases, excessively negative thinking. This session will show you how to navigate all these minefields, setting your client, and your project, up for success.

What You’ll Learn

  • Understand why both positive and negative expectations must be managed equally.
  • Discover how expectations are set throughout the building process.
  • Recognize the challenges that come from passing the job from sales to production.
  • Know the actions an on-site job manager can take that leads to successfully managing the clients expectations.

How to Attend

Participants must be registered for an All Access Pass or 1-Day Education + Expo Pass for the day of the session. Seating for Building Knowledge sessions will be on a first-come, first-served basis.

Continuing Education

NAHB - 1.00 CE hour(s), NKBA - 0.100 CEU(s)

Sponsored By:

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  • 1201 15th St NW
    Washington, DC 20005

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