What It's About:
Are you struggling to establish a trusting relationship with customers? Are you finding that the traditional methods of achieving customer satisfaction are no longer enough? The goal of great customer experience isn’t just satisfaction; it’s certainty. As customer certainty in the homebuilding industry becomes more important than ever before, verifying operational excellence through honest and authentic evaluations of customers’ experiences is key for your company's growth and success. Based on years of practical application and ongoing efforts to improve service in our industry, this presentation will share best practices for establishing long-lasting customer certainty and provide insight on how to make customers happy and brand-loyal in today’s competitive landscape. You'll walk away understanding the core meaning of true service certainty and how to effectively manage the customer experience.