Elevating Customer Touchpoints Through ‘Unreasonable Hospitality’

What It's About

In today’s competitive market, memorable experiences are the new must-have. This high-energy, Town Hall–style discussion dives into the art of transforming ordinary customer moments into extraordinary experiences using the principles of ‘Unreasonable Hospitality’. Learn the difference between service and hospitality, pinpoint 5 – 10 key touchpoints in your customer journey and collaborate in small groups to turn them into relationship-building, referral-generating “wow” moments. From quick wins to grand gestures, leave with fresh, actionable ideas and a whiteboard full of inspiration to make every client feel valued, connected and ready to tell the world about you.

How to Attend

Open to all IBS registrants.