Elevating Customer Touchpoints Through ‘Unreasonable Hospitality’

What It's About

In today’s competitive market, memorable experiences are the new must-have. This high-energy, Town Hall–style discussion dives into the art of transforming ordinary customer moments into extraordinary experiences using the principles of ‘Unreasonable Hospitality’. Learn the difference between service and hospitality, pinpoint 5 – 10 key touchpoints in your customer journey and collaborate in small groups to turn them into relationship-building, referral-generating “wow” moments. From quick wins to grand gestures, leave with fresh, actionable ideas and a whiteboard full of inspiration to make every client feel valued, connected and ready to tell the world about you.

How to Attend

Open to all IBS registrants.

Speakers

Kristin Meyer

Southern Crafted Shutters