Feb 17-19, 2026 | ORLANDO, FL
Feb 17-19, 2026
ORLANDO, FL

Shop Talk: Beyond the Build - What Customer Experience Strategies Matter Most?

Thursday, February 19 | 10:15 - 10:45 AM
OCCC - West 303A - Custom Building Central

  • What It's About
  • How to Attend
  • Speakers
  • Details
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    What It's About

    Today’s buyers expect more than a well-built home. They want a seamless, transparent, and responsive experience from first contact through closing and beyond. Join fellow custom builders to share practical tips for handling construction delays, managing buyer emotions during the building process, and creating memorable moments that differentiate your brand. Leave with fresh ideas for communication strategies, expectation management, and post-closing follow-up systems that strengthen the customer experience and boost referral rates.

    How to Attend

    Open to all IBS registrants.

    Speakers

    Picture of Nicolas Ream
    Montana Heritage Home Builders, Inc.

    Details

    Registration Type
    Any IBS Registration
    Central/Zone
    Custom Building Central
    Format
    Shop Talk
    Level of Content
    Intermediate
    Who Should Attend
    Sales & Marketing Professionals, Single Family Builders - Custom
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