Shop Talk: Beyond the Build - What Customer Experience Strategies Matter Most?

What It's About

Today’s buyers expect more than a well-built home. They want a seamless, transparent, and responsive experience from first contact through closing and beyond. Join fellow custom builders to share practical tips for handling construction delays, managing buyer emotions during the building process, and creating memorable moments that differentiate your brand. Leave with fresh ideas for communication strategies, expectation management, and post-closing follow-up systems that strengthen the customer experience and boost referral rates.

How to Attend

Open to all IBS registrants.