FEB 9-11, 2021

Register Today

Education + Expo Pass

Managing the Custom Building & Remodeling Process for an Exceptional Homeowner Experience

REGISTRATION TYPE: IBS Full Registration or 1-Day Education Registration

SESSION TYPE: Building Knowledge Session More Info

LEVEL OF CONTENT: Intermediate More Info

WHO SHOULD ATTEND: Remodelers, Single Family Builders - All Types

TRACK: Custom Building & Remodeling

Register Today

Education + Expo Pass

Managing a successful custom building or remodeling project means managing buyer expectations and guiding them through the process, as well as the project itself. This session reviews how to educate potential clients regarding key elements of a successful building project. You also learn specific strategies for managing homeowner expectations during challenging times, and specifically during the pandemic. When done properly, these strategies turn your customers into your biggest fans and the best source of future referrals.

  • Learn how to set clear expectations from the first client meeting.
  • Review a sample paper trail to facilitate customer communication and a framework to respond to customer warning signals.
  • Acquire the skills to take action to avert lawsuits and other serious problems.

Participants must be registered for an Education + Expo Pass package or a 1-Day Education + Expo Pass package valid for the day of the session they wish to attend. Seating for Building Knowledge sessions will be on a first-come, first-served basis. Already registered? If you have already purchased your expo pass you can still purchase IBS Education by logging in to your registration using either your Confirmation ID and Last Name OR an Email Address and Password, then select “Upgrade Registration” on the menu page.

NAHB logo

IBS logo
  • 1201 15th St NW
    Washington, DC 20005

Select Your Language

SEARCH Powered by Murphy Door