How to Manage & Exceed Client Expectations From Pre-Construction Through Completion
Wednesday, February 28 | 10:15 - 11:15 AM
LVCC - West 224
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What It's About
There is often a gap between the experience a builder believes they are providing and the client’s expectations. The further apart these two variables lie, the more chance you will end up with a disgruntled ex-client that feels disappointed, or worse, ripped off. To set both sides up for success and create raving fans that sing your praises, you need to carefully plan for a great experience. That begins with the expectations you set upfront and extends through construction. Learn best practices for keeping clients happy by focusing on regular communication, mutually agreed upon expectations and developing relationships with transparency, honesty and genuine interest. Leave with the knowledge of how to establish an exceptional client experience every time. THIS SESSION WILL BE OFFERED AGAIN ON WEDNESDAY, FEBRUARY 28, FROM 12:15-1:15 PM IN ROOM W229.
What You’ll Learn
- Learn how to stop overpromising to your clients without damaging the relationship.
- Gain methods for establishing clear expectations as part of a signed proposal in the pre-construction process.
- Discover ways to foster regular and open communication with your clients and develop stronger client relationships.
- Identify the procedures and steps to add to your construction process to ensure customer satisfaction and your success.
How to Attend
Participants must be registered for an Expo + Education pass. Seating for sessions will be on a first-come, first-served basis.
Speakers
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Arabic
Chinese
French
German
Italian
Japanese
Korean
Portuguese
Russian
Spanish