Strategies for Happy & Engaged Customers from Project Start to Finish
Tuesday, February 25 | 4:00 - 5:00 PM
LVCC - West 207
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What It's About
Completing jobs with greater efficiency and higher profits requires more than unmatched craftsmanship and streamlined project management. Invest one hour to gain actionable insights you can immediately apply to elevate your customer experience and drive business growth. Gain knowledge and discover strategies to improve communication and transparency throughout the process through real-world examples from the panel of innovative remodelers. Scenario-based quizzes and live polls uncover how prioritizing customer trust generates more repeat business and referrals. Leave equipped to deliver exceptional customer service and reduce the costly mistakes that result from miscommunication. THIS SESSION WILL BE OFFERED AGAIN ON WEDNESDAY, FEBRUARY 26, FROM 2:15-3:15 PM IN ROOM W207.
What You’ll Learn
- Learn strategies for proactive customer communication, enhancing satisfaction and loyalty throughout the construction process.
- Acquire practical techniques to manage expectations, resolve issues, and maintain project timelines, ensuring client satisfaction.
- Leave equipped with innovative methods for fostering transparent communication and building strong client relationships, leading to referrals and business growth.
How to Attend
Participants must be registered for an Expo + Education pass. Seating for sessions will be on a first-come, first-served basis.
Speakers
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Arabic
Chinese
French
German
Italian
Japanese
Korean
Portuguese
Russian
Spanish