Build Trust, Reduce Conflict: 4 Strategies to Turn Client Drama into Delight

Strong client relationships can make the difference between a project that runs smoothly and one consumed by misunderstandings, conflict and stress. This session explores how custom builders and remodelers can build trust early, set clear expectations and keep communication productive throughout the project. Through real-world stories and scenarios, learn four practical strategies for identifying potential trouble spots, navigating difficult conversations and addressing concerns before they escalate. Leave with tools to reduce friction, strengthen client relationships and create a better project experience from start to finish.