Course Info
Course Info
Building Knowledge Session
All Access Education
Build Trust, Reduce Conflict: 4 Strategies to Turn Client Drama into Delight
Strong client relationships can make the difference between a project that runs smoothly and one consumed by misunderstandings, conflict and stress. This session explores how custom builders and remodelers can build trust early, set clear expectations and keep communication productive throughout the project. Through real-world stories and scenarios, learn four practical strategies for identifying potential trouble spots, navigating difficult conversations and addressing concerns before they escalate. Leave with tools to reduce friction, strengthen client relationships and create a better project experience from start to finish.
- Communicate project uncertainties clearly to establish realistic client expectations from the start.
- Anticipate and proactively manage the emotional highs and lows clients experience throughout each phase of a project.
- Apply practical strategies to address difficult conversations and de-escalate conflict with clarity and confidence.
- Use communication techniques that reduce misunderstandings, strengthen client relationships and protect team morale.
Participants must be registered for an Expo + Education pass. Seating for sessions will be on a first-come, first-served basis.
Priority One Projects
Registration Type
Expo+Education Pass
Track
Custom Building & Remodeling
Format
Building Knowledge Session
Level of Content
Intermediate
Who Should Attend
Remodelers, Single Family Builders - Custom, Single Family Builders - All Types
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