International Builders' Show
January 21 - 23, 2020
Las Vegas, NV
JAN 21-23, 2020

Communicating Effectively In Tough Situations

Thursday, February 21 | 12:00 - 1:00 PM

Location: LVCC - South 227

Format: Building Knowledge SessionMore Info

Level of Content: NoviceMore Info

Who Should Attend: Manufacturers/Suppliers, Retail/Wholesale Distributors, Single Family - All

Track: Business Management

What It's About:

Sometimes having a tough conversation is not only necessary but unavoidable. Every tough conversation is an opportunity to strengthen a relationship, or a pitfall of tension, hurt feelings and possibly ruined relationships. In this interactive and humorous session, discover three key strategies for handling tough conversations while not losing friends, customers or employees. Learn how and why it is critical for leaders to: Absorb Chaos, Create Calm and Provide Hope. Walk away with an understand of how, when done well, these hard conversations can set you apart as a great leader.

What You'll Learn:

  • Recognize how absorbing the chaos of hard conversations only happens when you know how to listen and understand the other person.
  • Learn why creating calm is a powerful tool to use in a difficult conversation.
  • Discover how to provide hope to a person who may not like what you have to say.

How to Attend:

Participants must be registered for a full registration package or a 1-day education with expo pass package valid for the day of the session they wish to attend. Seating for Building Knowledge sessions will be on a first-come, first-served basis.

Continuing Education:

NAHB - 1.00 CE hour(s), NKBA - 0.1 CEU(s)

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  • 1201 15th St NW
    Washington, DC 20005

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