David Lupberger

David Lupberger draws on more than three decades of experience in the residential remodeling field to work with remodelers and builders in developing proven business systems. Through his work in the construction industry, he hopes to redefine the way the construction industry operates so that the trust between quality contractors, their customers, suppliers, and trade contractors can be leveraged and improved. Lupberger has been involved with custom home building and remodeling for over 30 years. Over 90 percent of his work came from repeat and referral business, demonstrating the trust he developed with clients. That experience in managing customer expectations led him to write a book called, Managing the Emotional Homeowner, which has become one of the bibles of the remodeling industry and helped hundreds of remodelers improve the level of service they provide clients. Lupberger believes fervently that the best customer service only comes when a remodeler can deliver consistent results, which happens only with proven systems. He spent nearly 4 years writing the Contractors Turnkey Program. This series of manuals is a basic how-to text on running a construction company. He recently authored the Home Asset Management Plan, a business system showing contractors how to implement a “client for life” program with their homeowner clients.