What It's About:
Gone are the days of tolerating 14 phone calls, 9 voicemails and impersonal stock email sequences. Consumers have changed their behavior and expectations more in the past decade than they have in the prior century: their mobile phone is the center of their social and retail life, they don't make or take phone calls and they want everything "now." These consumers expect that same experience when buying a new home but are met with a process that hasn't changed in decades. Over the coming five years, it's the companies that will be able to adapt and self-disrupt that will not just survive, but flourish. This presentation will show you how AI and chatbots will change the landscape of marketing, sales, and service operations in the next few years by helping your human teams provide the experience consumers are increasingly demanding.
Learn more about the presentations and events taking place at IBS Live. This year, we’re exploring the future of housing and the products, processes and people disrupting our industry.
NAHB - 0.5 CE hour(s)